• Can I hire a bouncy castle? Will it fit in the venue?
Yes! One of the key benefits of our main hall is its high ceiling, which accommodates most standard bouncy castles. However, it is the hirer’s responsibility to ensure the bouncy castle provider has valid public liability insurance. Small bouncy castles can also fit in the meeting rooms.
We recommend Galaxy Bounce, as they are familiar with our venue, can suggest suitable options, and are fully insured.
https://www.galaxybounceentertainment.com/

• Is cutlery, crockery, and kitchen equipment provided?
Yes. Our kitchen includes cutlery, plates, cups, kettles, and even urns. A one-time £10 fee applies for kitchen use. You may also use the cooker, microwave, fridges, and dishwasher. Please ensure all items are cleaned and returned to their proper place. Don’t forget to bring your own knife for cutting the birthday cake.

• I’ve already paid the £50 deposit. Do I still need to pay the full hire fee?
Yes. The £50 is a refundable deposit and is not part of the hire cost. It is held in case of damages, extended use, or if the venue is left untidy. It will be refunded after the event if all conditions are met.

• Can I serve alcohol at my event?
Yes, but with conditions. If alcohol will be sold, a Temporary Event Notice (TEN) must be obtained from TVBC. If it’s only being served (not sold), this is allowed – but please review our APCA Terms & Conditions.

• Can we play music? Is equipment available?
Yes. We hold a PRS music licence, so playing music is allowed. We offer a speaker or projector hire for £10 each (one-off fee). Please inform us in advance if you require either.

• Are tables and chairs provided? Do I need to book them separately?
All tables and chairs are included in your booking. We provide:
– 15 small tables
– 15 large tables
– 90 chairs

• Do I need to pay for setup and pack-away time?
Yes. Your booking should include time for both setup and cleanup. Please leave the venue clean and tidy to ensure your deposit is refunded.

• Can I decorate the venue?
Decorations and posters must not be stuck to the walls. In the main hall, small hooks are available for hanging decor. All other decorations should be free-standing.

• Can I use a smoke machine?
No. Smoke machines are not permitted, as they will trigger the fire alarm.

• What’s included in kitchen hire?
Kitchen hire includes:Fridges, Freezer, Gas & Electric Cooker, Urn and Kettles, jugs for squash, plates, mugs and cutlery

• Do I need to take my rubbish home?
Yes. Please take all rubbish away with you at the end of your event.

• Is the soft play included in the hire?
No, soft play is charged separately at £60. Setup takes about 45 minutes and pack-away takes 20 minutes — this time must be included in your booking. At least two people from your group are required to assist with setup, as the mats are heavy.

Note: Soft play is only available for hall bookings, not meeting rooms